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We arrive at night and suddenly the whole lobby is overcrowded by us waiting to get into the elevator to our rooms. It took me about 20 minutes to my room at last.
Room was nice, spacy, clean. Bathroom have both shower and tub with mirror in the middle so it is quite big. Clean towels. Across the street there is a Seven Eleven nearby.
Check out was also take a while because apart of from our tour group there was also another tour group doing check out.
Date of experience: May London, United Kingdom 82 contributions 28 helpful votes. Nice rooms - rest of hotel a let down. The rooms are spacious, comfortable, clean with nice bathroom and strong wifi.
However the rest of the hotel is a disappointment. The casinos are empty and the staff followed our group around making us feel unwelcome and uncomfortable.
We received a drinks coupon for two people, to then be told it was only for one, sent to reception where we were told it was for two - this happened again so there seems to be some confusion between staff.
The gym and pool were BOTH out of use for renovation. It also seems strange that the spa is also only for men!? The lunch buffet is completely booked out for casino tour groups, so at 12 when the buffet started we were told to come back at Overall I am very dissatisfied with the hotel, and you can find much nicer accommodation with functioning facilities and helpful staff in a different hotel.
Budi L wrote a review May Jakarta 27 contributions 5 helpful votes. Big rooms and easy access. Hotel direct offer!
New Year, New Empire Sale! View Deal. View all 12 deals. Prices are the average nightly price provided by our partners and may not include all taxes and fees.
Taxes and fees that are shown are estimates only. Please see our partners for more details. Full view. View all photos 4, 4, GreenLeaders Silver level.
Spacious suites and luxurious amenities complement the gaming thrills, sumptuous dining and hot entertainment found at Rio.
The excitement of Carnival radiates throughout the casino floor and out to the pools of VooDoo Beach where guests can soak up the sun in both family-friendly and adults-only areas.
Enjoy the KISS by Monster Mini Golf Hole miniature golf course filled with state-of-the-art video, special effects and unique KISS props.
See Las Vegas in the most thrilling and spectacular way when you ride the Voodoo Zipline and soar more than feet above the ground at exhilarating speeds.
Of course, you may prefer to dance above the lights and under the stars at VooDoo Rooftop Nightclub located 51 floors about the excitement.
Read more. Property amenities. Free parking. Free High Speed Internet WiFi. Casino and Gambling. Evening entertainment. Free shuttle or taxi services.
Valet parking. Paid internet. Hot tub. Outdoor pool. Heated pool. Breakfast available. Breakfast buffet. Vending machine. Poolside bar.
Rooftop bar. Shuttle bus service. Car hire. Business Center with Internet Access. Conference facilities. Banquet room. Meeting rooms.
Rooftop terrace. Currency exchange. Just internet and access to the pool, business center, and fitness center. The smallest suites are all upwards of square feet can be had with either a strip or mountain view.
There is a large variety of other suites, many of which are the 1,, square feet. If you really want the high life, the penthouses and villas start at 2, square feet and reach a palatial 14, The spa, salon, and fitness center are open daily from 6AM—7PM.
Some of their top treatments include Nu You Detox, Platinum Power Facial, and Micro Current Toning Treatment. The lowest priced options are the Sports Deli or Smashburger.
If you want to enjoy upscale dining, just ride the elevator to the top of the Masquerade Tower and enter the VooDoo Steakhouse on the 50th floor.
There are numerous bars around the casino beginning with the Purple Zebra Daiquiri Bar. If you want live music without having to go to a nightclub, it goes every Friday and Saturday night at The Masquerade Bar.
The Rio also has a Wine Cellar and Tasting Room. If you are looking to keep the party going into the next morning, right above the VooDoo Steakhouse on the 51st floor is the VooDoo Rooftop Nightclub And Lounge.
VIP bottle service is also available, and attire is only business casual as this club is more laid back than most Vegas nightspots. Cover charges are free for everyone if they arrive between 8 and 10 PM.
Lastly, if you really like watching young and fit men dance, Chippendales plays twice every night seven days a week. Save my name, email, and website in this browser for the next time I comment.
Search the site. Rio Las Vegas Review. Show 1 similiar complaints with 57 black points in total 1 for this casino.
Insufficient evidence from casino. The player was accused of breaching bonus terms without any evidence. The player played with a welcome bonus offer and after he completed the wagering requirement, he was accused of breaching the bonus terms.
However, the casino did not give any information about which term was breached. They responded to the complaint but the refused to give any info publicly and did not provide any evidence.
Player was accused of multiple account holdings and their winnings were confiscated. About three days later, they received an email saying that their account had been blocked and their deposit returned to their bank account.
Soon after that, they received another email from the casino that said their account was related to other accounts that have been closed across their network.
The player tried to clear these accusations by submitting more documents for their account to be reverified, but nothing helped them to get their money back.
No other information is available ever since. Delayed payment, likely paid. Extremely long account verification and withdrawal processing.
James, a player from Malta, complained about very long processing of his withdrawal request. About two weeks after his request, the casino didn't react to it and shortly after that, they informed him that the photo of his bank card was not complete and therefore invalid.
The player then sent copies of his card again but 5 days later, he still didn't receive any response. Ever since then, there was no reaction from the casino.
The player requested a withdrawal via MasterCard payment method but the casino informed them that it wasn't possible to do so and asked them to choose a different method.
The player had no problem doing so, they reversed the first one and requested a new one. Soon after that, the withdrawal request was still pending and the casino didn't respond to them about it.
No reaction from the casino, no more update is available ever since then. Delayed withdrawal. The player tried calling and sending an e-mail to the support but did not get a reply.
The complaint was marked as unresolved and there have been no more updates since then. Delayed payout. A few days later she contacted the support asking for an update and was told that the money would be paid out within 24 hours.
After some time of no payment showing up, she contacted the support again but did not get any reply. Extremely delayed withdrawal process.
The casino stopped responding to the player. No other details are available and the complaint remains unsolved.
Delayed and complicated withdrawal process. The player complained about only their deposits going through and not the withdrawals. They were instructed to verify their email via a specific link but once they were trying to do so, it wouldn't work due to the server being down.
Ever since then, there are no further details available. No reaction, good regulator. Black points: 74 1 for this casino.
Account blocked for the 3rd time without any explanation. The player sent documents for verification as requested and received a reply confirming the documents had been validated.
The player's account was blocked again but shortly after that, it was unlocked again. The account was later blocked once again.
The casino support couldn't explain what was the issue. The casino did not react to the player's public complaint, which was marked as unresolved and there have been no more updates since then.
Black points: 72 1 for this casino. The player was accused of bonus abuse. After the player requested withdrawal, they received an email saying that they breached the bonus terms and conditions without any further explanation from the casino.
The casino also never responded to the complaint and it stayed unsolved. Waiting for decission of regulator. Black points: 0. The player from Germany has deposited funds into his account only to realize that the account belongs to a different player.
Complaints on related Wink Slots Casino Same affiliate. Delayed withdrawal process. He then provided them with his wire transfer details and they replied of needing 5 workdays to process the payout.
Five days passed and the player still didn't receive his winnings. No relevant updates since then. Failed self-exclusion.
Black points: 96 1 for this casino. After the player self-excluded himself from the casino, he was still able to deposit money twice in the row.
There's no other information available. Complaints on related Reef Club Casino Same affiliate. The player refused to provide documents for their account verification.
The casino requested of them to send a copy of their birth certificate and the player refused to do so. They said they could send the passport, utility bills, etc.
No further details about this complaint are available. The player's winnings were confiscated. The casino accused the player of taking advantage of their generosity while they received a bonus from them.
Their account was blocked and their deposit was scheduled to be returned to them. The complaint remains unresolved.
Complaints on related Slot Crazy Casino Same affiliate. Black points: 89 1 for this casino. The player was denied of his winning due to a self-exclusion at the casino's sister site.
The following day after he requested a withdrawal, he received an email about his winning being denied and his deposit to be returned soon.
They found out that Kevinsmbuk was self-excluded at the Cassava casino group and he claimed he had no idea this casino belonged under that group.
No further update is available. Black points: 23 1 for this casino. The player was denied of playing at the casino due to a self-exclusion. The player, JT from the UK, wanted to make his first deposit but there was a problem with the payment method, so he chose a different one.
After he did so, his account became blocked due to self-exclusion at the casino's sister site. Complaints on related Sky High Slots Casino Same affiliate.
Black points: 6 1 for this casino. After a successful document verification, the player still didn't receive his winning. BEN requested a withdrawal and sent all the documents needed for the account verification.
He claimed he never received the winning but the casino said otherwise and told him to check with his bank. It was unclear to us whether the player played with a bonus or not but the casino never responded to him.
About two weeks later, they started to communicate and the player felt hopeful to receive their winning. There is no further update on this case. Complaints on related Casino Same affiliate.
Player's account was closed without an explanation from the casino. This player's account also got closed without an explanation from the casino.
The mediator asked the casino to provide evidence of why they made such a decision. There's no further information ever since. The player received a partial amount of his winning and then the casino closed his account for no reason.
When he tried to withdraw the money he got an email saying that his account didn't pass the verification and notarized scans of his documents were needed.
He provided them and the casino allowed him to withdraw almost all of his money. Bonus conditions breached and all funds were seized.
It was denied due to a bonus abuse and the account became permanently closed. The casino promised to return the funds to the player through a wire transfer.
There is no further information on this case. The player wasn't able to withdraw his winnings and soon after that, the casino closed his account.
They then asked him to provide documents for his account to get verified which he sent them right away.
Later on, the casino decided to keep the player's account closed but never explained why. The complaint remained unresolved. The player's account was closed with all his funds still on it due to a bonus abuse.
When the player tried to withdraw his winning, the casino locked his account and blamed him of a bonus abuse. The player denied this accusation and asked the casino to provide him with a proof.
The casino mentioned that they had already explained him the reasons and refused to discuss this complaint with a 3rd party mediator. That is why the case remained open and unresolved.
The player used a bonus promotion but after they sent the documents for verification, their account got closed.
Firstly, they were informed their documents hadn't passed the verification process and then they were accused of taking bonuses at a specific period to make them more profitable.
In the end, they received a refund on the deposit but winnings were canceled, account closed and they were advised to not to open new accounts within the brand.
The player was not aware of breaching any terms and was asking for an explanation. The casino responded by giving them a contact email but the player later said they were not communicating with them any further.
Disputed amount:?? Show 5 similiar complaints with 2, black points in total 4 for this casino. The player deposited money to an already verified casino account but while playing, the casino account froze and logged the player out.
Their account got disabled and they were asked to upload documents for verification once again, which was impossible to do as the player couldn't log into their casino account ever since.